FAQ

Answers to common questions about orders, delivery, returns and support. If you need more help, email support@warlordkid.com and include your order number when relevant.

ORDERS

Can I change or cancel my order?

For an eligible order that has not yet been fulfilled, request cancellation within 15 minutes of placing it by emailing orders@warlordkid.com with your order number. We cannot guarantee cancellation after that window or once processing starts. If you need to correct an address, contact support@warlordkid.com immediately.

When will my order be processed?

In-stock items are normally processed within 1–3 business days after payment is authorised. Pre-order, made-to-order and limited-production items can take longer; check the product page or your order confirmation for any available estimate.

SHIPPING

Where do you ship?

Available destinations and delivery services appear at checkout and depend on carrier coverage. If no shipping option is shown for your address, we cannot accept delivery to that destination.

How long does delivery take?

After processing, standard shipping is estimated at 7–15 business days and express shipping at 3–7 business days. These are estimates, not guaranteed arrival dates. Customs and local carrier conditions may cause delays.

Will I receive tracking?

When tracking is available, we email shipment details after dispatch. It can take time for the carrier's first update to appear.

Are duties and taxes included?

Where checkout identifies duties and taxes as included, the eligible charges are included in the amount shown there. This varies by destination; customs may still require information or action from the recipient.

RETURNS & REFUNDS

What is the return window?

Request an eligible voluntary return within 7 calendar days after delivery. EU and EEA consumers may also have a statutory 14-day withdrawal right, subject to legal exceptions. Mandatory consumer rights take priority.

What condition must a return be in?

For a voluntary return, the item must be unused, unworn, unwashed, unaltered and undamaged, with its original tags and, where reasonably possible, its original packaging. Contact us for approval and instructions before shipping anything back.

Can I exchange an item?

We do not offer direct exchanges. After an eligible return is approved, return the item for a refund and place a separate order for the preferred item, subject to availability.

What if my item arrives damaged, faulty or incorrect?

Email orders@warlordkid.com within 7 calendar days after delivery. Include your order number, item name, a description and clear photographs or video. We will review the matter and provide the remedy required by applicable law.

When will I receive my refund?

Once an authorised return is received and inspected, approved refunds are issued to the original payment method within 3–7 business days. Your bank or payment provider may take longer to display the credit.